Terms of Service

These Terms of Service ("Terms") are an agreement between com1 coding Sdn. Bhd., a private limited company incorporated in Malaysia with its registered address at [REGISTERED ADDRESS] ("InstantBlast", "we", "us"), and the person or entity using the InstantBlast service ("Customer", "you"). By creating an account or using the service you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

1. Definitions

• Service — the InstantBlast web application for sending, receiving, and automating WhatsApp messages, available at this website.
• Team — a workspace within the Service; the Team is the contracting Customer.
• Users — individuals invited to a Team.
• Contacts — the end users whose contact details and conversations a Team manages through the Service.
• Credits — the prepaid sending units described in Section 6.

2. The Service and your Meta relationship

InstantBlast lets you broadcast pre-approved template messages, manage two-way conversations, and automate replies over the WhatsApp Business Platform operated by Meta Platforms ("Meta"). To use the Service you connect your own WhatsApp Business Account ("WABA") through Meta's Embedded Signup.

• Your WABA, phone numbers, message history at Meta, and Meta billing relationship belong to you, not to us.
• You must accept and comply with Meta's applicable terms, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, and the Meta Commerce Policy.
• Meta charges its per-message fees directly to your account. InstantBlast does not resell or mark up Meta fees. Cost figures shown before a broadcast are estimates only; Meta's invoice to you is authoritative.
• InstantBlast is an independent product and is not affiliated with, endorsed by, or certified by Meta or WhatsApp.

3. Accounts and Teams

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity in your Team, including activity by invited Users. Team owners and administrators can manage membership, billing, and data for the whole Team.

4. Acceptable use

Messaging platforms live and die by recipient trust. You agree that you will:

• only send broadcasts to Contacts who have given you verifiable prior opt-in to receive WhatsApp messages from you, and honor opt-outs promptly (the Service enforces opt-outs automatically once recorded);
• comply with the WhatsApp Business Messaging Policy and all laws applicable to your messaging, including anti-spam, consumer-protection, and data-protection laws in your recipients' jurisdictions;
• not send content that is unlawful, deceptive, harassing, or that falls into categories prohibited by Meta (including but not limited to weapons, drugs, adult content, and prohibited financial products);
• not attempt to probe, disrupt, or overload the Service, resell it, or use it to build a competing product;
• not upload content you lack the rights to use.

We may suspend sending, individual numbers, or your account where we reasonably believe these rules are being violated, where Meta suspends or restricts your assets, or where your number quality rating indicates recipient harm. Where practical we will notify you and work with you to restore service.

5. Subscriptions and billing

• Orders are processed by our merchant of record, Paddle (Paddle.com Market Ltd and its affiliates). Paddle handles payment, applicable taxes, and invoicing; Paddle's checkout terms apply to the purchase itself.
• Plans are monthly subscriptions at the price shown at checkout, in tiers that differ by included capacity (such as contacts, team members, connected numbers and active bots). A subscription renews automatically until cancelled; cancellation takes effect at the end of the current billing period. You may switch tiers at any time; downgrades require your usage to fit the lower tier's limits.
• New Teams receive a free trial (currently 14 days; where offered without a payment method, none is required). When the trial ends without a subscription, access to messaging features pauses; your data remains.
• Refunds are governed by our Refund Policy.

6. Credits

• Broadcast sending consumes one Credit per recipient. Free-form inbox replies and bot conversations do not consume Credits.
• Credits are purchased as prepaid packs through Paddle, and a monthly allowance is included with an active subscription.
• Purchased pack Credits do not expire while your account exists. Included monthly allowance Credits roll over for a limited period (currently 3 months from the date they are granted) and lapse afterwards; your credit history shows any upcoming expiry.
• Credits for broadcast messages that were never handed to Meta (failed or cancelled before sending) are automatically returned to your balance.
• Credits have no monetary value, are not transferable between Teams, and — except as set out in the Refund Policy or required by law — are not redeemable for cash.
• Credits cover our platform fee only; they are unrelated to the fees Meta bills you (Section 2).

7. AI features

The optional "AI rework" feature sends the text of the template you are editing (header, body, footer) to Anthropic's Claude API to generate an improved draft. No Contact data and no conversation content is sent. Review AI output before submitting a template — you remain responsible for the content you send.

8. Your data

You own your Contacts, message content, templates, and other data you bring to the Service. You grant us the rights needed to host, process, transmit, and display that data to operate the Service. You warrant that you have a lawful basis to process your Contacts' personal data and to share it with us for processing. Our handling of personal data is described in the Privacy Policy.

9. Availability; dependencies

The Service is provided "as is" and "as available" without a service-level guarantee. It depends on third parties we do not control — in particular Meta's WhatsApp Business Platform, our hosting provider (Amazon Web Services), Paddle, and Anthropic — and their outages or policy changes may affect the Service. We perform maintenance with reasonable care and will try to give notice of planned disruptions.

10. Intellectual property

The Service, including its software, design, and branding, is owned by com1 coding Sdn. Bhd. or its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your own business during your subscription. Feedback you give us may be used without obligation.

11. Termination

• You may cancel your subscription at any time (effective at period end) and may delete your account and Team data.
• We may suspend or terminate for material breach of these Terms — including Section 4 — or where required by law or by Meta. For non-urgent breaches we will give you notice and an opportunity to cure.
• On account closure, remaining Credits lapse (subject to the Refund Policy and applicable law) and we delete or anonymize Team data within a reasonable period, except where retention is legally required.

12. Disclaimers and liability

To the maximum extent permitted by law: we disclaim all implied warranties; we are not liable for indirect or consequential loss, loss of profits, or loss of data; and our aggregate liability arising out of the Service in any 12-month period is limited to the amounts you paid for the Service in that period. Nothing in these Terms excludes liability that cannot be excluded by law. You will indemnify us against third-party claims arising from your content, your messaging practices, or your breach of Section 4.

13. Changes to these Terms

We may update these Terms. For material changes we will notify you (e-mail or in-app) at least 14 days before they take effect; continued use after the effective date is acceptance.

14. Governing law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction, without prejudice to mandatory consumer protections that apply in your country of residence.

15. Contact

com1 coding Sdn. Bhd.
[REGISTERED ADDRESS]
E-mail: [CONTACT E-MAIL]