Refund Policy

We want trying InstantBlast to be risk-free. This policy explains when payments made for InstantBlast, a service of com1 coding Sdn. Bhd., are refunded. All purchases are processed by our merchant of record, Paddle — approved refunds are issued by Paddle to your original payment method, usually within 5–10 business days.

1. Free trial first

Every new team gets a free trial (currently 14 days) with no payment method required, so you can connect a number, build templates, and evaluate everything before paying anything.

2. 14-day money-back guarantee

If InstantBlast isn't right for you, we will refund your first subscription payment in full when you ask within 14 days of that first charge — no questions asked.

3. Renewals and cancellation

• Subsequent renewal payments are not refundable, and we do not prorate.
• You can cancel at any time from the Billing page; your access continues until the end of the paid period and no further charges occur.
• If a renewal charge results from a billing error on our or Paddle's side, we will of course refund it — contact us with the receipt.

4. Prepaid credit packs

• Credit packs are non-refundable once purchased, except where the Service failed on our side to deliver what the credits pay for, or where applicable law requires a refund.
• Credits for broadcast messages that never reached WhatsApp (failed or cancelled before sending) are automatically returned to your credit balance — you never lose credits to delivery failures on our side.
• Credits do not expire while your account is active.

5. What refunds never cover

• Meta's per-message fees — Meta bills those directly to your own WhatsApp Business Account; we neither collect nor refund them.
• Charges older than the windows above, except for billing errors or where the law says otherwise.
• Accounts terminated for violating the acceptable-use rules in our Terms of Service.

6. EU / UK consumers

If you purchase as a consumer in the EU or UK, you have a statutory 14-day right of withdrawal. At checkout you consent to the digital service starting immediately; our 14-day money-back guarantee (Section 2) gives you at least the same protection on your first payment in practice. Your statutory rights remain unaffected by this policy.

7. How to request a refund

E-mail [CONTACT E-MAIL] from your account's e-mail address with your Paddle receipt number, or reply to the Paddle receipt e-mail directly. We confirm eligible refunds within 3 business days.